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Issue:
Autodesk ArtCAM Software End-of-Sale & End-of-Development FAQsSolution:
As of July 7, 2018, ArtCAM has been discontinued with no planned future releases or updates. This change will have the following implications for subscribers and customers with active maintenance plans:
- As of February 7, 2018, customers will no longer be able to purchase a new ArtCAM subscription.
- Maintenance plan and subscription renewals for ArtCAM will continue to be available until July 7, 2018.
- Customers who have purchased a perpetual license for ArtCAM will continue to own and have full usage rights for that license.
- Customers with an active subscription for ArtCAM on February 7, 2018 will be provided with a complimentary non-maintained perpetual license for ArtCAM 2018 before July 7, 2018.
- With an active subscription or maintenance plan, ArtCAM support will be available from Autodesk until November 1, 2018, by logging in to the Autodesk Account, selecting ArtCAM from the Support section, and submitting a ticket via email. Please note this support is only available in English.
- Although support from Autodesk ended on November 1, 2018, self-service support can still be accessed via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.
This document provides common questions and answers about this decision for our valued customers.
What is happening to ArtCAM?
As of July 7, 2018, ArtCAM has been discontinued with no planned future releases or updates. New ArtCAM subscriptions will be removed from all Autodesk price lists, including e-stores.
ArtCAM subscription or maintenance plans renewals ended on July 7, 2018.
Although support for ArtCAM expired on November 1, 2018, customers can continue to access self-service support via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.
Customers with active maintenance plans continue to own and have full usage rights for that license in perpetuity.
Will there be any more releases of ArtCAM?
While there may be small point release updates for ArtCAM 2018, there will be no ArtCAM 2019 product range.
Key Dates
February 7, 2018 | End of development of ArtCAM |
February 7, 2018 | End of sale of new ArtCAM subscriptions |
July 7, 2018 | End of ArtCAM subscription and maintenance plan renewals |
November 1, 2018 | End of technical support for ArtCAM |
Can I subscribe to ArtCAM after February 7, 2018?
No. Customers will not be able to purchase new subscriptions for ArtCAM after February 7, 2018.
What will happen to my ArtCAM perpetual license after February 7, 2018?
If you purchased an ArtCAM perpetual license, you will continue to own and have full usage rights for that license. You will also continue to receive technical support for ArtCAM until November 1, 2018 if you are on an active maintenance plan. Although technical support will expire on November 1, 2018, customers can continue to access self-service support via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.
What happens when my maintenance plan or subscription expires after February 7, 2018?
ArtCAM subscription and maintenance plan renewals will continue to be available until July 7, 2018.
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Technical support for ArtCAM customers with active subscriptions and maintenance plans will continue until November 1, 2018.
Customers with active maintenance plans continue to own and have full usage rights for that license in perpetuity, and will continue to receive technical support for ArtCAM until November 1, 2018. After November 1, 2018 they can continue to access self-service support via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.
Access to both the Autodesk Manufacturing Data Exchange Utility and the Autodesk Manufacturing Post Processor Utility will be provided with the use of ArtCAM.
What happens if my ArtCAM subscription is on auto-renewal?
ArtCAM auto-renewal will be disabled on July 7, 2018, and all auto-renewal subscriptions will terminate at the end of their current contract term.
When will subscription customers receive a complimentary perpetual license?
Customers with an active subscription for ArtCAM on February 7, 2018 are eligible for a complimentary non-maintained perpetual license for ArtCAM 2018.
Autodesk will notify all eligible customers by email before July 7, 2018. The new serial number and product key associated with the non-maintained perpetual license will be sent in a separate email, and accessible from the Management tab of their Autodesk Account.
When should subscription customers switch to their perpetual license?
Subscription customers should switch to their complimentary non-maintained perpetual license for ArtCAM 2018 before their subscription term expiry date. This date can be confirmed from the Billing & Orders section of their Autodesk Account.
When switching to the non-maintained perpetual license for ArtCAM 2018, access to technical support from Autodesk and the use of subscription-only functionality in the software is lost. For example, Shared Views.
How do I switch to my perpetual license?
If your subscription for ArtCAM 2018 has not expired, update to your new serial number and product key, then activate following the instructions in this article from the Autodesk Knowledge Network (AKN).
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If your subscription for ArtCAM 2018 has expired:
- Complete a clean uninstall of ArtCAM 2018 following the instructions given in this article from the Autodesk Knowledge Network (AKN).
- Reinstall ArtCAM 2018 following the instructions in this article from the Autodesk Knowledge Network (AKN).
- Activate ArtCAM 2018 using your new serial number and product key following the instructions in this article from the Autodesk Knowledge Network (AKN).
Can customers with active subscription or maintenance plans log support tickets after February 7, 2018?
Yes. After February 7, 2018, customers with an active ArtCAM subscription or maintenance plan can follow the usual process of obtaining support by going to their Autodesk account, logging-in, selecting their ArtCAM product from the Support section, and then submitting a ticket via email. Although this option will expire on November 1, 2018, customers can continue to access self-service support via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.
What happens if I need to report a bug before my contract end date?
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Bug reports will continue to be assessed for severity, but there are no plans to continue to update ArtCAM 2018 after February 7, 2018 with either bug fixes or new features. As a result, most bug reports are unlikely to be acted upon, although this will depend on the nature and severity of the problem reported.
What happens to ArtCAM customers with PAF and ELF licenses?
Customers with PAF and ELF licenses that have active maintenance plans after February 7, 2018 will continue to receive technical support for ArtCAM until November 1, 2018.
All support for these licenses will be handled on the Autodesk Community’s ArtCAM Forum and via [email protected].
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Who should customers contact for more information?
For more information please contact [email protected].